Refund Policy

Last updated: October 25, 2026

If we don't deliver, you get your money back

If we have not delivered the service you paid for within 14 days of your payment, you can ask for a full refund and we will issue it. For the Trust Report, "delivered" means we have sent you the written report. For the Managed Fix, it means we have sent the report and the change plan.

After delivery

Once a report is delivered, the work is done and refunds are at our discretion. If something in the report is wrong, tell us and we will correct it at no charge.

Monitoring

You can cancel monitoring at any time. You will not be billed again, and monitoring continues until the end of the period you already paid for. Partial months are not refunded.

What refunds don't cover

We cannot refund based on outcomes we don't control, such as an email provider's filtering decisions or an attack on your domain.

How to ask

Use the refund request form, or Email hello@exclusivetrust.com with your order email and domain. Approved refunds go back to the original payment method.